Tiers Chart

RIOS Offering

Entry

Bronze

Silver

Gold

Basic Visualization

Data Visualization Through RIOS Mission Control

This is our entry level Tier. It is entirely self-service and allows customers to try out the Mission Control user interface, upload your own data to achieve basic tasks such as basic factory layout, basic counting, and utilization of basic ML models for quality control.

5 GB Data Budget

RIOS Runtime

Your business is provided with a license for operating a robotic automation system. This license is primarily centered around the operational aspect of our robots, ensuring you're equipped with what you need to run a given automation system effectively. This license does not include any data services beyond what is necessary for basic operation. The license is coupled with the robotic automation system and is non-transferable.

RIOS Runtime v1.0 License

RIOS considers software security a critical aspect of our technology. RIOS provides security updates to minimize the attack surface of RIOS Runtime as a standard offering. Note: This requires that the automation system be connected to the internet in order to receive the updates. Systems which have not been connected to the internet for a long period of time will not be able to receive updates and may require a longer amount of time to process all updates.

Security Updates

Critical Bug Fixes

Our dedicated support team will patch any critical software glitches, ensuring that any downtime is minimal, thereby protecting your business from any severe disruptions. We guarantee prompt action in resolving significant software issues that may interfere with the operation of your robotic workcell.

Advanced Monitoring & Analytics

Data Transfer & Ownership

All customers own a copy of the data generated by RIOS Runtime running on their particular automation system. RIOS makes available secure endpoints for customers to transfer this data.

One Year Retention

We don't permanently store your data on the cloud or on-premise. You have two options for your data:

Data Transfer: If you want to retain the data, we make available secure transfer of data ownership to you. You can then store, analyze, and use this data as you see fit.
Data Deletion: If the data is of no use to you, we will delete it from our systems, ensuring no residual data is left, preserving your privacy, and maintaining data cleanliness.

24/7 Monitoring Services

You'll have access to comprehensive real-time monitoring services. Our support team will track the performance and productivity of your robotic workcells, identify potential issues before they escalate, and send out an alert for members of your team to act upon as well as sending out critical alerts that require urgent attention.

Advanced Analytics

You'll have access to comprehensive analytics and data visualization within RIOS Mission Control . This is particularly helpful when measuring multiple systems within a line (either with RIOS automation or with 3rd party add-ons) in order to build an estimate of equipment utilization (e.g., Overall Equipment Effectiveness (OEE)) as well as facilitating immediate data-driven decision making.

With this Tier, you'll have access to comprehensive analytics and data visualization within RIOS Mission Control . This is particularly helpful when measuring multiple systems within a line (either with RIOS automation or with 3rd party add-ons) in order to build an estimate of equipment utilization (e.g., Overall Equipment Effectiveness (OEE)) as well as facilitating immediate data-driven decision making.

Per-Item QC/Governance

We offer per-item quality control and governance, using our advanced AI-powered vision system. This provides a detailed analysis for each item processed, allowing for enhanced quality assurance and effective management. This can be used for internal quality control as well as auditable proof that processed items met their specifications (e.g., for contract or regulatory compliance). Additionally, unlike most other QC offerings, RIOS incorporates the ability to reject or otherwise divert those items failing quality standards, thereby maintaining high-quality output and reducing waste.

Integration Services

You'll receive integration services with warehouse management systems (WMS) such as RedZone or other relevant systems. This will allow for more streamlined operations, as our robotic workcells will be able to seamlessly communicate and work in conjunction with your existing systems.

Updated QC Models (12 per year included)

As part of our commitment to ensuring the highest quality control, we will regularly update the QC models. This feature is particularly crucial when your SKUs change or new defect modes arise or are discovered. Our system adapts to these changes, ensuring continued efficiency and quality in your production process. Included with this service are 12 new QC models per year. Additional model updates can be purchased a la carte or in bulk.

Dedicated On-site Field Service Operators

With this offering, your organization will have our experienced service operators on-site. They are trained to troubleshoot, maintain, and optimize the robotic systems in real-time, ensuring minimum downtime and maximum productivity. Having them onsite enhances communication, reduces response time, and allows for a more personalized service experience. Additionally, on-site field service operators are supported by RIOS' worldwide team of engineers (for 24/7 coverage) to ensure that every issue is resolved as rapidly as possible.

Preventative Maintenance

This includes periodic checks, fine-tuning, routine servicing, and preventative repairs of the robotic workcells. The main advantage of preventive maintenance is to avert any potential system failures, thereby minimizing unplanned downtime, extending the equipment's life, and ensuring continuous, smooth operations as well as maintaining high OEE.

Replacement Parts and Consumables

We keep a close track of the wear and tear of all equipment parts and provide immediate replacements to prevent any potential disruptions as well as unplanned disruptions. This includes replacing consumables that wear out over time, maintaining the optimum condition of your robotic workcells.

All costs for data storage, retrieval, and transfer are covered in this tier. This means you have seamless access to your data whenever needed without worrying about the associated costs, allowing you to focus on analysis and decision-making.

Unlimited Data Storage and Egress

This is our entry level Tier. It is entirely self-service and allows customers to try out the Mission ControlTM user interface, upload your own data to achieve basic tasks such as basic factory layout, basic counting, and utilization of basic ML models for quality control.

Productivity Guarantees & Enchancements

24/7 Remote Intervention

With this service, we continually monitor your robotic systems remotely, identifying and rectifying any issues as they arise. Our site reliability engineers and support teams are ready to intervene at any hour, minimizing downtime, and ensuring your operations run smoothly around the clock.

Software and Hardware Optimization Upgrades

To ensure that RIOS robotic workcells are always operating at their peak, we regularly perform software updates and hardware upgrades. This means equipping your systems with the latest technology enhancements, leading to improved performance, better efficiency, and increased longevity.

We collaborate with your team to define KPIs and then ensure our systems meet those performance metrics consistently. This ensures that your business objectives are being met, leading to increased productivity and efficiency.

Guaranteed Consistence Production at Mutually Agreed Key Performance Indicators (KPIs)

As part of this tier, RIOS offer training programs to upskill your workforce. They will gain expert knowledge of our robotic systems, enabling them to perform minor troubleshooting and maintenance independently, thereby reducing the dependency on our field operators and leading to even quicker "in the moment" issue resolution.

Upskilling Your Workforce to RIOS Certified Technicians

By optimizing the efficiency of your robotic workcells, we aim to reduce your operating costs. This includes less need for overtime work due to increased operational efficiency, which leads to lower labor costs.

Lower Operating Costs/Overtime

Increased Production Capacity and Speed

Our advanced technology and support aim to enhance your production capabilities. We strive to boost both the volume of production and the speed at which items are processed, thus helping you to meet higher demand and deadlines more effectively.

By reducing operational costs and increasing production, we aim to significantly boost your gross margins, thus contributing to higher profitability.

Increased Gross Margin

RIOS systems aim to minimize yield loss by identifying and rectifying sources of waste and inefficiencies. Additionally, we identify bottlenecks in your production process and work with you to optimize them to ensure smooth and efficient operations.

Yield Loss Reduction and Optimized Bottlenecks